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Privacy Policy

Last updated: 10/03/2026

This Privacy Policy aims to inform users of the website champagne-collet.com (hereinafter “the Website”) about how their personal data is collected, processed, and protected by Champagne Collet (hereinafter “we” or “the Company”), particularly in the context of our online store.

1. Data Controller

The data controller is:
Champagne Collet
Address: 14 Boulevard Pierre Cheval, 51160 Aÿ-Champagne, France
Phone: +33 (0)3 26 55 15 88
Contact email: info@champagne-collet.com
Registration number: 780358206

2. Personal Data Collected

We collect various categories of data, including:

2.1 Data directly provided by the user

  • First name, last name
  • Postal and delivery address
  • Email address
  • Phone number
  • Payment information (processed via a secure service provider)
  • Order history
  • Any information provided through a contact or registration form

2.2 Data collected automatically

  • IP address
  • Login and browsing information
  • Cookies and trackers (see dedicated section)

2.3 Data from third parties

  • Payment service providers
  • Carriers (for shipment tracking)

3. Purposes of Data Processing

Data is collected for the following purposes:

  • Managing and delivering orders
  • Creating and managing your customer account
  • Secure payment processing
  • Customer service and aftersales support
  • Sending newsletters (with prior consent)
  • Improving the Website and user experience
  • Fraud prevention and transaction security
  • Compliance with legal and accounting obligations

We process your data based on the following legal grounds:

  • Performance of a contract: order, payment, delivery
  • Consent: newsletter, nonessential cookies
  • Legitimate interest: fraud prevention, statistical analysis
  • Legal obligation: invoicing, accounting record keeping

5. Data Recipients

Your data may be shared only with authorized recipients:

  • Payment service providers
  • Carriers
  • Website hosting provider
  • Marketing service providers (emailing, CRM)
  • Accountant or tax authorities
  • Technical platforms (e.g., ecommerce solutions)

No data is transferred to unauthorized third parties.

6. Transfers Outside the European Union

If some service providers are located outside the EU, we ensure that:

  • They are located in a country with an adequate level of protection;
    or
  • They have signed the European Commission’s Standard Contractual Clauses.

7. Data Retention Period

We retain your data for the following periods:

  • Customer account data: as long as the account is active, then 3 years after last activity
  • Order data: 10 years (legal accounting requirement)
  • Newsletter: until consent is withdrawn
  • Cookies: up to 13 months

8. Users’ Rights

In accordance with the GDPR, you have the following rights:

  • Right of access to your data
  • Right of rectification
  • Right to erasure (“right to be forgotten”)
  • Right to object
  • Right to restrict processing
  • Right to data portability
  • Right to withdraw consent at any time (newsletter, cookies)
  • Right to lodge a complaint with the CNIL: www.cnil.fr

To exercise your rights:
info@champagne-collet.com.

9. Cookies and Trackers

Our Website uses cookies to:

  • ensure proper operation (technical cookies),
  • analyze navigation (statistical cookies),
  • provide personalized content and targeted advertising (marketing cookies).

Upon your first visit, a banner allows you to:

  • Accept all cookies
  • Refuse them
  • Customize your preferences

You can modify your choices at any time.

10. Data Security

We implement all necessary measures to ensure the security and confidentiality of your data:

  • SSL encryption
  • Restricted access to data
  • Protection against unauthorized access
  • Secure storage

11. Changes to the Privacy Policy

We may update this Privacy Policy to comply with legal or technical developments.
The applicable version is the one published on the Website at the time of your visit.

12. Contact

For any questions:
info@champagne-collet.com
+33 (0)3 26 55 15 88